The next time you relax with a Coke in your Jacuzzi after a long day of driving your Jet Ski and playing Frisbee, ask yourself if you actually used the brand-name versions of those items.
Many brand names have become synonymous with the products for which they are famous — and while that may seem like a good thing, it can be a problem when companies lose their distinctive appeal! Consumers regularly use words such as “Q-tips,” “Kleenex,” and “Post-Its,” all of which are registered trademarks.
What happens to the marketing efforts when these brand names go generic? Are consumers confusing them with cheaper competitors? And can brands maintain their popularity when no one uses the name correctly? Read this article to learn about 10 brand names that went generic — and what marketers can learn from them.
What’s in a name? For well-known brands, a name includes instant recognition, an attitude, a set of core values, and a promise to customers. Sometimes, the brand name is so powerful that it starts to be used as a general description for a type of product. But is this a good thing? And what lessons can marketers learn from these brands? Let’s take a look by reviewing the top 10 brand names that have become synonymous with their products.
Most people don’t ask for a “facial tissue.” They say, “pass me a Kleenex.” The brand launched its product back in 1924 as a beauty product, but once they began marketing it as a more sanitary substitute for handkerchiefs, it quickly became a household essential. Unfortunately, this means that Kleenex itself doesn’t always stand out among shelves of similar products — and consumers don’t necessarily seek the brand name as a sign of higher quality. However, Kleenex still sells well, so we don’t feel too bad for them.
These days, insulated beverage-holders are a multi-million-dollar industry. Despite the range of brands (Yeti, Tarvis, etc.), many people call these products by their generic name: thermos. However, that word was originally a brand name. Way back in 1904, Thermos LLC introduced a “vacuum flask” with then-innovative technology. By 1963, though, the term became so generic that Thermos actually lost its trademark. Talk about being a victim of your own branding!
While many people do call lip-moisturizing products “lip balms,” the word Chapstick remains popular. The original product was trademarked by Pfizer, but the term has become generic over time. Eventually, the Chapstick name simply didn’t command customers’ attention the way it once did — but the term “lip balm addiction” just doesn’t have that ring!
A popsicle is any frozen treat on a stick, right? Wrong! According to Unilever, who trademarked the word after Frank Epperson invented this dessert in 1905, only they make “real” Popsicles and everything else is a “frozen pop on a stick.” Good luck getting millions of people to use the correct terminology, though.
Back in the old days, bandages were made from cotton-based fabrics (or whatever was handy). When Johnson & Johnson invented self-adhesive bandages in 1920, people were skeptical. Eventually, though, the product became an essential item in first aid kits around the world, and the name “Band-Aid” became synonymous with the product. Johnson & Johnson still retains the trademark and continues to sell Band-Aid products, which now include gauze, medical tapes, and related supplies.
Sticky notes are now found on virtually every desk in the Western world, but not all are officially “post-it notes” — the trademark registered to the 3M office supply company. Many people do call these adhesive paper squares “sticky notes,” but it is common to call them “post-it notes” or “post-its” for short. Only the actual Post-It Notes use that signature yellow, though!
Unilever sure does enjoy having trademarks that are used as generic words. In addition to Popsicles, they also hold the trademark for Q-tips and insist that every competitor’s product is a “cotton swab.” Let’s face it, though: no one asks for a cotton swab to clean their ears! This is a clear case of lost branding.
Dozens of cookbooks focus on the art of slow cooking, and most don’t draw a distinction between “crock pots” and similar appliances on the market. Indeed, the name for Sunbeam’s famous product became synonymous with “slow cooker” within just a few decades of its release. We’re not sure if that’s a branding win or fail, although we suspect that Sunbeam may not corner the market in the future.
We bet the Jacuzzi brothers never imagined that their hydrotherapy tub would become synonymous with luxurious relaxation. However, the company also makes showers, toilets, and other bathroom fixtures, so the assumption that “Jacuzzi” is only a hot tub could be limiting for the brand. Let this be a lesson that a great name will be memorable, but you’ll always be known for your best innovation.
The world’s number-one search engine has become synonymous with search engines in general. That’s pretty remarkable considering that Google came around late in the game and started life as the poorly named “Backrub.” Thanks to its innovative algorithms and suite of other products, Google is now not only a generic term but also a verb! After all, no one says they’re going to “Bing” or “Yahoo” a certain topic.
What can we learn from these cases? In short: having name recognition is crucial to your brand’s success, but a lack of distinction means you could lose to your competitors — or even lose your trademark! That’s why branding is much more than a name. Consider well-known brands that are not considered synonymous with a product. For example, we don’t call all personal computers “Apples,” nor all bicycles “Huffys.” That’s because those brand names represent a unique experience and level of quality, not a mere description of the products they create.
To find the best name for your brand or product, aim for a distinctive, memorable word that you can mesh with your overall branding. Remember, your brand is more than your name — it’s the promise you make to your customers and the reason they choose you over your competitors!