Talk to the team behind your graphic design project
We want every project on Hatchwise to be the best it can be. If you need help or have questions, our support team is responsive and has the answers.
What can we help you with?
Starting a new project
Not sure which category fits your brief, or want a budget recommendation before you launch? Ask us before you post.
An active contest
Questions about entries, revisions, extending a contest or awarding a winner on a project already in progress.
Billing and refunds
Payment issues, invoices, or a question about the money back guarantee on a completed contest.
Hatchwise Unlimited
Questions about the monthly plan, what is included, or how to pause or cancel a subscription.
Send us a message
Common questions
What does it cost?
We have pricing for all budgets, higher priced packages come with a larger prize for the winning designer, which typically results in higher participation by more skilled creatives. View the pricing for all types of contests here.
How long does it take?
Contests run for ten days, during which time you will receive entries and can request revisions. If you need work done more quickly our rush upgrade gets you results in 48 hours and usually results in more entries than a comparable 10 day contest. You can always extend your contest once it ends if you want to see more entries or want to request changes to an existing entry.
What kind of contest can I run on Hatchwise?
You can run any type of design or naming contest on Hatchwise, if we do not have a specific category for your design contest please use the Custom Graphic Design category. We do not allow contests that contain any of the following: anything that may be: construed as obscene, pornographic, illegal or offensive in any way.
Can I award a winner before my contest is over?
Yes! You can award a winner whenever you want.
How many winning entries do I get?
You get one (1) completed entry per contest. If you need different versions of the completed entry (black and white, different tag lines etc…) you can hire the winning creative to do it after the contest is over (you get their contact details with the completed entry). If you need a entry designed for more than one company, or need more than one entry for the same company you would need to run more than one contest. Creatives have the option when submitting their entry to your contest to allow you to buy their entry once you have awarded a first place winner. Additional designs cost $100 each if available after your contest ends. All of the designs that you do not award or purchase remain the sole property of the submitting creative(s).
Can I provide examples?
Absolutely! When filling out your contest brief, or at any time while your contest is active you can add images to the brief for the creatives to use as a reference when creating design concepts.
Can I award more than one contest winner?
After you award your contest winner you can purchase any of the other available entries as “Additional Designs“. The option to purchase them will appear directly under the entry, and you may buy as many as you like.
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