We stand behind the creative work that our community creates, and our guarantee is simple. If you do not receive at least the number of entries to your contest that come with the package you purchased you may request a full refund within 14 days of your contest submission period ending. 

Your contest must run the full 10 days (48 hours for rush projects) before a refund request can be made. 

Contests where a winner has been awarded are not eligible.

Refund policy for Hatchwise Unlimited (monthly design contest subscription – https://www.hatchwise.com/unlimited):

First time subscribers are eligible for a full refund of the subscription fee if account cancellation and refund request is submitted in writing within 14 days of the first contest being started. If a refund is issued then all rights in the winning designs for any contests awarded during the subscription period revert to Hatchwise and may not be used by the subscriber in any way. 

Subscription renewal payments are non-refundable.

For the refund policy on contests started prior to 11/22/2019 please see our terms and conditions.