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A Client Is Upset. What Do I Do?

While the majority of Hatchwise contests have great communication between clients and creatives, occasionally there can be frustration. This can be for many reasons; miscommunication, delayed responses, lack of feedback, and more. 

If you are a creative that is having an issue with a client and feel that there is confusion or even anger, then you’ve come to the right place! 

How to proceed if a client is getting upset. 

  • Stay calm. The first thing to do is not to get upset. There is clearly some frustration, but often it is not directed at you personally, even if it feels like it. 
  • Be polite. Don’t respond in an angry, aggressive, or defensive way. That will not help and only escalate things. 
  • Don’t take it personally. Don’t feel that any annoyance on the part of the client is a reflection of your work. While they make be asking for changes, it doesn’t mean that your submission is bad, only that it’s not what the client is looking for. 
  • See if you can help. Ask if there is anything that you can do to help. This may mean responding to feedback sooner or making a couple edits for the client. 

If you try all of the above and still feel that nothing is working to rectify the situation then it may be time to ask for assistance. If you feel that a client is getting upset or annoyed and there is nothing that you can do to help, please contact support@hatchwise.com. They can look into the issue, contact the client, and work as a mediator in the situation.

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