Ending Soon: Save $50 on any of our custom Logo Design Contest packages when you start a contest today with promo code: save50

Home / Resources / How to use Hatchwise

Tips For Handling An Angry Customer

While the majority of Hatchwise contests have great communication between clients and creatives, occasionally there can be frustration. This can be for many reasons; miscommunication, delayed responses, lack of feedback, and more. 

If you are a creative that is having an issue with a client and feel that there is confusion or even anger, then you’ve come to the right place! 

How to proceed if a client is getting upset. 

  • Stay calm. The first thing to do is not to get upset. There is clearly some frustration, but often it is not directed at you personally, even if it feels like it. 
  • Be polite. Don’t respond in an angry, aggressive, or defensive way. That will not help and only escalate things. 
  • Don’t take it personally. Don’t feel that any annoyance on the part of the client is a reflection of your work. While they make be asking for changes, it doesn’t mean that your submission is bad, only that it’s not what the client is looking for. 
  • See if you can help. Ask if there is anything that you can do to help. This may mean responding to feedback sooner or making a couple edits for the client. 

If you try all of the above and still feel that nothing is working to rectify the situation then it may be time to ask for assistance. If you feel that a client is getting upset or annoyed and there is nothing that you can do to help, please contact support@hatchwise.com. They can look into the issue, contact the client, and work as a mediator in the situation.

Popular articles

The History Of The Pizza Hut Logo
The iconic Pizza Hut logo has certainly made its mark and is now one of the most recognized logos in the world. The logo has been around for decades, being ...
The History Of The Raiders Logo
The Raiders are a professional football team that originated from Oakland, California, and was founded in 1960. Since then the team has grown and is now a charter member of ...
The History Of The MrBeast Logo
Image sourced here If an image of famous American YouTube blogger and entrepreneur Jimmy Donaldson doesn’t instantly spring to mind when you hear the words ‘MrBeast’ then the iconic blue, ...
chickinegg.jpg

START YOUR OWN

CREATIVE CONTEST