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Careers

Interested in joining the Hatchwise team? We are looking to hire! Please see below for the positions available and the job requirements. If you think that you might be a good fit please contact us today!
    • Job Requirements
    • The ideal candidate will be able to develop a deep understanding of Hatchwise, our customers and the service we provide. They will be able to help existing customers with support issues and improving their Hatchwise experience, through phone, email and chat support while consistently maintaining a cheerful and helpful tone at all times.  Most importantly they will have a passion for improving the lives of people. 
      • Experienced customer service phone support skills to deal with inbound and outbound calls between 10 am – 8 pm EST. 
      • Answer incoming questions as they arise about the process and explain how the system works.  
      • Deal with ongoing issues that arise and explain the process and/or solution to clients.
      • Relaying info or issues to management that is outside of the support boundaries. 
      • Actively respond to email and chats between 10 am – 8 pm EST
      • Walk potential or new clients through the order process. 
      • In-depth answers to support questions in the Hatchwise Facebook group
      • USA Based in MA or Lower NY 
      • The ability to work at a startup, fast paced work environment and be adaptable to change.  
      • Work remotely 
      • Must own a computer and phone that can be used to complete duties.  
      • Handle refund requests.
      • Must be available for daily and weekly meetings between 10 am – 8 pm EST. 
      • Actively ask questions via Slack and follow up with the client via email or phone once verified.

    • Skills
      • Communication skills
      • Excellent business writing skills
      • Typing speed of at least 40 WPM
      • 5 years minimum experience in online sales and phone sales, should be familiar with chat sales as well
      • Familiar & comfortable with:
        • Slack 
        • Google Suites
        • Zoom
        • Freshworks

    • Soft Skills

      • Adaptive to ongoing change in the sales job role
      • Be able to take initiative 
      • Does not need to be micromanaged 
      • Friendly
    • Job Requirements
    • The ideal candidate will develop a deep understanding of Hatchwise, our platform and the service we provide. They will have a love of learning, development, working with others and always be ready to improve the lives of our users through development and ideas. They will be very detail oriented and passionate about what they do. A willingness to work in a fast paced environment, adapt quickly and be very self motivated are all musts. 
      • Develop new features for a fast growing company  
      • Complete sprints on a weekly basis 
      • Daily and weekly meetings 
      • Work remotely 
      • Update Github/Bitbucket on a daily basis
      • Proven experience working in a fast paced environment
      • Write clean scalable code

    • Skills
      • Laravel API – at least 6 years of experience
      • Angular 6+ – at least 2 years of experience
      • Database Skills
      • Version Control
      • SCRUM 
      • Angular 
      • Management Skills
      • English as a first language
      • Location: MA / NY / CT
      • QA 
      • Knowledgeable about best security practices

    • Soft Skills
      • Adaptive to ongoing change 
      • Be able to take initiative 
      • Does not need to be micromanaged 
      • Friendly 
      • Works well with other people 
    • Job Requirements
    • The ideal candidate will develop a deep understanding of Hatchwise and the service we provide. They will understand what our existing and potential customers are looking for and be able to sell them anything. They will be able to professionally answer questions and explain how what we provide can fill customer needs.
    • Job Requirements
    • The ideal candidate will develop a deep understanding of Hatchwise, our platform and the service we provide. They will have a love of learning, development, working with others and always be ready to improve the lives of our users through development and ideas. They will be very detail oriented and passionate about what they do. A willingness to work in a fast paced environment, adapt quickly and be very self motivated are all musts.
      • Develop new features for a fast growing company
      • Complete sprints on a weekly basis
      • Daily and weekly meetings
      • Work remotely
      • Update Github/Bitbucket on a daily basis
      • Proven experience working in a fast paced environment
      • Write clean scalable code
    • Skills
      • Laravel API – at least 6 years of experience
      • Angular 6+ – at least 2 years of experience
      • Database Skills
      • Version Control
      • SCRUM
      • Angular
      • Management Skills
      • English as a first language
      • Location: MA / NY / CT
      • QA
      • Knowledgeable about best security practices
    • Soft Skills
      • Adaptive to ongoing change
      • Be able to take initiative
      • Does not need to be micromanaged
      • Friendly
      • Be great at de-escalating conflict
      • Works well with other people

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